When a retailer stops answering phone calls, collects public complaints, and draws questions about whether it is even real, customers have a right to be concerned. Some start wondering if the business is quietly shutting down — or if it ever was legitimate in the first place.
This article looks at the actual evidence around Farmhouse Is My Style. Is it still operating? Who owns it? What are the complaints really about? And if you have an unresolved order, what should you do?
What Farmhouse Is My Style Actually Is
Farmhouse Is My Style is a Canadian retail brand selling apparel and accessories in the farmhouse aesthetic category. It operates primarily through its e-commerce website and has built a large following on both Facebook and Instagram.
The business was founded by Shane and Danae Martin, a husband-and-wife team. According to the Better Business Bureau, the company is based in Aldergrove, British Columbia, and the BBB profile lists Danae Martin as the named owner.
One thing worth noting clearly: Farmhouse Is My Style is not BBB accredited. It has a BBB profile, but accreditation and simply being listed are two different things. Having a profile alone does not signal approval or endorsement from the BBB.
ZoomInfo also identifies the company as a Canadian apparel and accessories retail business, which aligns with what the brand presents publicly across its website and social channels.
Current Signs That the Business Is Still Active
Before drawing conclusions, it helps to look at what the evidence actually shows. Several indicators suggest Farmhouse Is My Style is still a functioning operation.
First, the official website remains live. The contact page is active and includes current instructions for reaching the team. The order-tracking page at farmhouseismystyle.com/apps/tracktor/track is also functional. Maintaining live tracking infrastructure is not typical behavior for a business that has closed or is in the process of shutting down.
Second, the brand’s social media accounts are still active. The Instagram and Facebook pages continue to carry a substantial following — including hundreds of thousands of Instagram followers. A business that is quietly going under typically does not sustain that kind of active online presence.
None of this guarantees perfect customer service or that every order will arrive on time. But the available evidence does not point to a closed or closing business.
Why the Company Does Not Answer Phone Calls
This is one of the most common reasons customers grow suspicious. If you call and no one answers, it is natural to assume something is wrong.
In this case, Farmhouse Is My Style addresses it directly on their contact page. The owners state they cannot take business calls because they have six children. They explain that messages are reviewed daily and that responses are sent by text or email instead.
That is an unconventional approach for a retail business. It creates frustration for customers who expect a phone line to be answered. But it is not evidence that the company is insolvent or shutting down.
The Instagram bio reinforces this picture. Shane and Danae Martin describe themselves as homeschooling their children while running the business. For a small family-run operation of this structure, routing all contact through text and email may be a practical choice — even if it creates a poor experience for customers expecting a more traditional setup.
To be clear: limited phone access can absolutely lead to delayed responses, frustrated customers, and negative reviews. But none of that is the same as a business closing its doors.
What the Complaints Are Actually About
There are real complaints about Farmhouse Is My Style, and they deserve honest attention. The BBB complaints page does show recorded complaints involving customer service issues. Third-party review platforms carry negative feedback as well.
Common themes in that feedback include concerns about pricing and questions about where products are actually shipped from. Some reviews suggest products ship from overseas, which some customers feel was not made clear upfront.
These are legitimate customer experience concerns. They are worth knowing before placing an order. But they are not the same as evidence that the business is bankrupt, fraudulent, or on the verge of closing.
It is important to draw a clear line between operational friction and going out of business. A store can still process and ship orders while also drawing complaints, limiting its phone support, and receiving negative reviews. Those things can exist at the same time.
The available evidence — complaints, review sentiment, limited phone access — points to customer service problems and dissatisfaction among some buyers. It does not support the conclusion that the company is a scam or is shutting down.
Who Owns Farmhouse Is My Style and How the Business Is Structured
Farmhouse Is My Style is owned and operated by Shane and Danae Martin. This is confirmed across multiple sources: the BBB business profile names Danae Martin as the owner, while the Facebook page and Instagram bio both identify the brand as founded by Shane and Danae Martin together.
The business operates as a small, family-run retail brand. It is not a large corporate operation. That structure explains a lot about how it functions — from the informal contact policy to the personal tone on social media.
Small family businesses often run leaner support systems. When volume grows faster than the team can scale, customer service gaps tend to appear. That appears to be part of what is happening here, based on the pattern of complaints and the founders’ own statements about their bandwidth.
What to Do If You Have an Unresolved Order
If you have placed an order and have not received it — or have not heard back after reaching out — here are practical steps to take.
- Use the order tracking page. Go to farmhouseismystyle.com/apps/tracktor/track and enter your order details. If tracking is active, it may provide an update without requiring a response from the team.
- Contact by text or email. Based on their own contact page, this is the channel they monitor and respond through. A phone call is unlikely to get you a faster response given how they operate.
- File a complaint with the BBB. If you have made contact attempts and received no resolution, the BBB complaint process is a formal avenue that creates a documented record.
- Contact your bank or credit card provider. If a reasonable amount of time has passed and you have not received your order or a refund, a chargeback through your payment provider may be an option worth exploring.
For broader guidance on evaluating small online retailers and spotting warning signs before you buy, LiveBizMag covers practical business and consumer topics that can help you make more informed decisions.
The Bottom Line
Based on available evidence, Farmhouse Is My Style does not appear to be going out of business. The website is live, order tracking is functional, and the brand’s social media presence remains active. There is no confirmed report of closure, bankruptcy, or a formal shutdown.
What does exist is a pattern of customer service complaints, limited contact options, and mixed reviews around pricing and shipping expectations. For a small family-run business with founders managing a large household alongside their operations, these friction points are not surprising — but they are also not something customers should have to navigate blindly.
If you are considering placing an order, go in with clear expectations: contact will likely happen through text or email, response times may not be fast, and reading recent customer reviews before purchasing is a reasonable precaution. If you already have an unresolved order, use the steps above to pursue a resolution through the available channels.
The evidence does not support calling this business a scam or declaring it closed. What it does support is caution, clear expectations, and proactive communication on the customer’s part.
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